FAQ

Yes, we offer samples before bulk order. Feel free to reach out to us if you require samples, as we provide both in-stock and custom printed options.  

Yes, absolutely! We offer a range of customisation options to ensure that your product meets your specific needs and requirements. From choosing the material and colour to adding custom logo, we can work with you to create a personalised package solution. Please feel free to contact us to discuss your customisation options in more detail. 

In most cases, we are able to ship your order on the same day or the next working day. Standard shipping time 3-10 business days, depending on your location and shipping method.

For custom products, the production time may vary and we typically require 6-8 weeks to complete your order. It's best to contact us directly to discuss the specific timing for your custom product order.

We can help to update your shipping address in case the order has not been shipped yet. To change your shipping address, kindly send the new details to [email protected].

If your order has already been shipped, we are no longer able to modify the shipping address. Therefore, we kindly request that you double-check and ensure the shipping information you provide is accurate before making your payment.

We provide a 14-day return policy for all package in its original condition with proof of purchase. For more details, please refer Returns & Refund.

We offer a variety of payment options, including PayPal, and all major credit cards such as MasterCard, Visa, American Express, Discover, Diners Club, and JCB. Rest assured that when you make a payment with us, your payment information is 100% secure. 

To inquire about the status of your order, kindly navigate to the following link: Track Your Order.

Enter your order number and the email address associated with your order in the designated fields to access real-time updates on your purchase progress.