Returns & Refund Policy

Welcome to our returns and refunds procedures. If you have received an incorrect product or one that does not align with your needs, please reach out to us for assistance with returning it and obtaining a refund.

Customers are kindly requested to contact our customer support at [email protected] within 14 days of receiving their shipment and return the products within 30 days upon approval for a refund.

1. Return Process

• If a product does not meet your expectations or if an error was made in your order, please inform our customer care team via email at [email protected] within 14 days of product receipt.
• The customer is required to return the product to our Melbourne warehouse within 30 days after approval. The product must be unopened and unworn, with all original packaging, instructions, and attachments intact.
• Please note that all shipping costs are the responsibility of the customer. Once the returned products are inspected and restocked, we will refund the product's value (excluding shipping fees) along with a 20% restocking fee. This fee covers the expenses associated with handling and returning the product to our warehouse.
• In the event of a shipping error or transportation damage, please contact our customer service team. We will cover the return postage for damaged items and provide a replacement.
• Returns or exchanges are not accepted for custom orders or personalized items.
• Do not return any items without explicit instructions from our customer service team via email.
• Return Address: 42-62 Pound Road West Dandenong South VIC 3175    +1 602 726 7171​ 

Given potential variations between product batches and differences in color representations on electronic screens, we cannot guarantee exact consistency between products or images displayed. To mitigate this, we offer a sampling service for a flat fee of $12, inclusive of postage.

To order samples, visit this page, specify your requirements in the order remarks (size, color, SKU), and we will send tailored samples to you. For urgent requests or assistance in selecting samples, our team is readily available to help.

Orders can be canceled as long as they have not departed from our warehouse. Contact our customer service team via email or phone at +1 602 726 7171 for assistance with cancellations before shipping. Once an item has been shipped, it cannot be canceled; kindly await delivery before initiating a return request.

Approved refunds will be issued through the original payment method, with processing expected to take 7-10 business days. The exact refund timeline is subject to your financial institution's policies.